Objective
Looking to grow
Dedicated and detail-oriented System Administrator with 3 years of experience in managing, maintaining, and optimizing IT systems and networks. Skilled in troubleshooting, implementing secure and scalable infrastructure solutions, and ensuring system reliability. Adept at minimizing downtime and supporting business operations through proactive monitoring and problem-solving. Committed to leveraging technical expertise to enhance organizational efficiency and system performance.
Experience
Wayste Inc / Sourgum waste, Saas Support / Sys Admin
March 2024 - Present
Managed IT infrastructure, networks, and storage systems to ensure high availability, deploying and maintaining Windows and Mac workstations while implementing security protocols and patch management. Troubleshot hardware, software, and network issues to minimize downtime and administered Google Workspace, user accounts, and group policies. Managed cloud services for hybrid and remote setups, optimized system performance, and documented processes for knowledge sharing. Provided technical support and training to end-users with my expertise in cloud computing, SaaS troubleshooting, and CRM tools, combined with strong communication, problem-solving, and collaboration skills.
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Close reach solutions, It Consultant
November 2022 - Present
Provide technical support and troubleshooting assistance to end-users over the phone, email, or in-person. Diagnose and resolve hardware and software issues, escalate complex problems to higher-level technicians, and maintain records of customer interactions and problem resolutions. Also provide excellent customer service, ensuring that end-users are satisfied with the solutions provided and following up as needed to ensure that their issues are fully resolved.
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interstate Waste Services, Maintenance/Accounts Payable
September 2017 - March 2024
Performed full cycle matching, batching, coding, and managing of reports in Excel. Received invoices to corporate office, coded according to company set up and paid weekly through accounts payable system. Generated reports on status of fleet. Provided basic level 1 IT support.
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Robert Half Office Team Assignment: Easter Seals, Administrative Assistant
October 2016 - September 2017
Distribute applications to coordinators and families. Processed incoming mail from applicants. Answered phones for new hires. Update databases with current information.
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Sigmet Corp, Lighting Technical Support Representative
September 2014 - February 2016
Responsible for training in product knowledge and installation. Created lighting demos and systems for new and existing dealers. Processed orders for retail stores in North Jersey / New York territories.
Skills
Interest
Art and Design
Music and Audio Design
Woodworking
Certifications
Google Cybersecurity
CompTIA A+
awards
Eagle Scout Rank, Boy Scouts of America